Purchasing an m-Card and loading a bus pass on it entitles you, to use the transit system.  However, like most bank cards, Metrobus retains ownership of m-Cards and reserves the right to confiscate and not return or refund a card if it is not used in accordance with the regulations below:
 

• The serial number on your m-Card must not be altered in any way.

• Do not deface or alter the appearance of your m-Card.

• When you are not using your m-Card, it can be transferred to another person who would ride the bus in the same fare category (eg. Adult to Adult, Child to Child, Senior to Senior), however, each person boarding a bus must have there own way to pay the fare.  Monthly and Semester Passes can only be used by one person per trip.  10-Ride passes can be swiped once for each person boarding using the same m-Card.  Transferring an m-Card to a person in another fare category is strictly prohibited.

Tips

• Always carry your pass with you. Do not leave it in your locker or unattended. Treat your bus pass as you would cash, because there are no free replacements for lost or stolen passes.

• Monthly passes are sold by the calendar month, not 30 days from the date of purchase.

Confiscated Passes

A driver may confiscate your bus pass for the following reasons:

• Improperly lending your pass to another person

• Handing your pass out the window

• Defacing or altering the appearance of the pass.

Caring for Your m-Card

m-Cards are very durable, however, your card may be damaged by the following elements:

• Extreme heat or cold

• Dampness

• Bending, scratching, or punching holes in the card

Conditions

• All fare media products are non-refundable.

• There are no refunds or replacements for unregistered m-Cards under any circumstances.  Registered m-Card holders can have a lost or stolen pass replaced for a $5.00 replacement fee.  Once the replacement fee has been paid, we will then load the replacement card with the balance that was remaining on the original card at the time the card was reported lost or stolen.  Replacements can only be done at our office at 245 Freshwater Road.

• Any and all m-Points awarded to an m-Card are reviewable and in cases where a card has been presented on board the same bus or same route number within a short period of time (less than 90 minutes), the points will be manually subtracted from the overall point balance.  Anyone found presenting a card on multiple occasions for the sake of increasing an m-Point balance will be subject to having the card cancelled and the the points associated with the card will be lost.